The Role of AIOps in The Business Sector

It’s hard to open the headlines without seeing a technologist gush about the benefits of AI.

What is AIOps?

It uses artificial intelligence technology, machine learning, and big data to automate and improve traditional IT practices and workflows.

How is AIOps used in IT operations?

AIOps sifts through large amounts of data and automates manual processes using artificial intelligence, and machine learning.

What are the benefits of using AIOps?

According to the IBM Global AI Adoption Index, one in three companies are using or considering using AI for the automation of IT processes.

AIOps save time by automating routine tasks

“Time is a resource,” says Wilvie Añora, Pluralsight author and co-founder and Strategy Lead of AtoANI.

AIOps increase the reliability of support team

AIOps help team members identify, prioritize, and respond to incidents in real-time. 

AIOps boosts the customer experience

In addition to helping with reliability, AIOps tools can analyze data from user sessions and identify common challenges or roadblocks.

AI for IT operations reduces security risks

Artificial intelligence and machine learning automate detection and pinpoint the root cause of the issue.

AIOps helps fill your IT skills gaps

Artificial intelligence and machine learning automate detection and pinpoint the root cause of the issue.

AIOps decreases IT operations costs

Organizations can use AIOps to preemptively identify incidents and reduce the chance of costly outages that require time and money to fix.

Lack of data accuracy

AIOps relies on data. If the data is inaccurate or incomplete, any actions or analysis on this data will also be incorrect.

Conclusion

AIOps have the potential to have a significant impact on digital transitions in businesses.